Confirmtkt — refund issue

Address:

Kollam, Kerala, 691306

I booked three tickets on 17 november and two tickets on 19 november by using confirmtkt app. Both are cancelled later and i got confirmation msg for my refunds on the day itself. I again got the refund process message on 20 number says that money will be get to my account with in 5 to 7 business days, till today i didn't get any money (990rs and 282). They tried to fool while iam called to customer care. Transaction id and detail put below.
Transaction id: ctkt2520335
Refund amount 990.00
Merchant: www.confirmtkt.com
Transaction id: ctkt2535773
Refund amount 282.00
Merchant: www.confirmtkt.