Hello Sir/Madam,
Greetings of the day.
My last working day at Concentrix Thane was 23rd March 2023, On 24th April 2023 I requested lr/retirals team to help me regarding UAN activation, my case was assigned to Sowjanya, we exchanged emails (sariki.[protected]@concentrix.com) verified my documents for joint declaration of my name change in pf portal, On 5th June 2023 she tells me she left the organization so I had to connect with retirals team again.
On 8th June 2023 I received a phone call from Govind Dev to forward him the joint declaration and relevant documents, I attached the soft copies to govind.[protected]@concentrix.com and couriered self attested hard copies to him according to his instructions. To Govind N Dev Labor & employee Relations Concentrix Daksh Tower C, 17th Floor, building no 14, DLF IT SEZ, cyber City, DLF phase III, Gurgaon India 122010, thru dtdc. I wrote multiple emails for update, everytime I called him he was either busy or said he would check courier status, then suddenly my reminder emails to govind.[protected]@concentrix.com were bouncing back undelivered. When I called him on 8th Aug 2023, I was surprised to hear that I had to contact retirals team again because my case was not with him.
On 9th August 2023 again I wrote to Lr team [protected]@concentrix.com, a detailed email explaining my experience with these two members from pf team.
On 15th Aug 2023 I received response from retirals team instructing me to "share my query on" chaitanya.[protected]@concentrix.com, on same day, 15th Aug I shared my previous two employees experience with Chaitanya, hoping he would understand and put a rush on the process but I was disappointed because there was no response from him till 23rd Aug 2023, said Govind had left the company and I had to start all over again. I requested Chaitanya to trace the courier I had sent to Govind. He said the documents were forwarded to consultant (did not loop/cc me) which will be submitted to pf office. Since 23rd Aug 2023 I've been requesting Chaitanya to share the joint declaration submission acknowledgment, he's still not been able to share.
I also shared my experience with other companies for same issue, was taken care of on same day and pf office acknowledges immediately to confirm the joint declaration submission, nothing seemed to affect Chaitanya.
Tired of not getting any update from Chaitanya Rajguru I visited my job location CNX Thane.
On 22nd Aug 2023, met Ravindra Chauhan, submitted one more set of documents for same joint declaration but of my 2015-left Convergys employment, Ravindra Chauhan dint even check the documents asked me to collect the documents after 8, eight days, when I called him after 8 days no response, again called him on 1st Sept 2023 he wasn't in the office, called him back no response, finally on 8th sept he said he forwarded the documents to Pune office (did not loop/cc me). When I told him they are two different year employments, he said they will be considered one because cnx and convergys are same. Whereas due to gap in employment they are two different uan & pf numbers so have to jointly declare twice.
Disappointed, wasted time and money, Feeling helpless and tired of submitting the documents numerous times, going through proper channels still being avoided and given excuses, runaround for best known reasons to them I approached PSC team People Solutions Centre psc.[protected]@concentrix.com on 6th Sept 2023, narrated them the whole situation, my experience, sent the trail of emails yet no solution till date. PSC team assigned this case to Yogita Barman yogita.[protected]@concentrix.com on 7th sept 2023. Yogita asked me to resend the documents to Pune office because Chaitanya Rajguru is at Pune, whereas when Yogita looped in Chaitanya he asked me to resubmit the documents to Gurgaon office again, now PSC team and Yogita were agreeing to whatever Chaitanya Rajguru said, when I refused to resubmit, asked Chaitanya about the documents I emailed and couriered already, and Chaitanya had confirmed receiving and forwarding it to relevant team. I realised Chaitanya is involved in job avoidance because he's not answering emails on time even after multiple reminders, whenever possible giving excuses, confirmed the receival and forward but failed to give acknowledgment.
CONCENTRIX Sorry to say numerous attempts my experiences with cnx in regards to my pf joint declaration has become a nightmare. Seems impossible to get through.
I have dealt with two other previous companies for same issue, submitted same set of documents, got them stamped and signed on same day, submitted to Thane and Bandra PF office, got the acknowledgement immediately, right then.
I fail to understand why is CNX is depriving me of my pf money in time of need. I am a single mother, running my family, trying to educate my children with rightful means. Isn't PF my right, then why am I given months of run around, wasting time and money submitting documents repeatedly and waiting eternally for what can be done in minutes/days. Please let me know what I need to do to get this resolved. A proud cnx employee turned into a EX-EMPLOYEE IN DISTRESS.
Thanks & Regards
Daisy Emmanuel.
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