Coolwinks — massive fraud by coolwinks.com, denying refund against 100% moneyback offer.

Address:	: Coolwinks Technologies Private Limited, Plot A-8, Infocity 1, Sector 34, Gurugram, Haryana 122001 India; E-mail: [email protected]; Phone No. 0124-444-5800, Gurgaon, Haryana, 122001
Website:	coolwinks.com

Dear sir/madam,
I am making this complaint regarding a massive fraud by coolwinks.com, denying refund against 100% moneyback offer.
I had purchased some goggles, each having worth between 1500 and 2000 from coolwinks.com through online shopping. I made all the payments in prepaid mode as their 100% moneyback offer had this condition. I had enquired customer care each time before placing the order whether i was eligible for 100% moneyback offer or not. Each time, i was told that i was eligible for 100% moneyback offer and i could go ahead with purchase of goggles, without any worry. So, i placed some orders satisfying their terms and conditions. I was told to wait for 14 days post-delivery of items in order to receive the 100% money refund. The goggles were of very low quality and they sold it for[protected] rupees. However, i purchased them as i thought i would be getting 100% refund as per moneyback offer.
After waiting for more than 14 days, when i did not receive my refund as per 100% moneyback offer, i contacted customer care. I was told that they initiated the refund and i was again told to wait for 5-7 more days. I waited for more days as per their advice, however, i did not get the refund again. Then again, i called them, and this process continued a lot of times. Every time, i was given assurance that i would receive the refund of money soon. It has been more than 1.5 months in this case, however, till now i have not received the refund. Now, today when i again called the customer care, i was told that i would not receive 100% moneyback in more than 2 orders. I told them i had placed orders only after assurance from customer care that i am eligible for 100% moneyback offer. Then, how can they now deny the refund. However, they simply kept on denying for refund and then cut the call.
The order ids of these products are given below.
Cw[protected],
Cw[protected],
Cw[protected],
Cw[protected],
Cw[protected],
Cw[protected]
However, these orders are of just 1 coolwinks.com account. I had ordered from some other accounts also, related to my family members’ accounts. This way, i have not received a lot of refunds.
I am a senior research scholar at iit kanpur, one of the best research institutions of india and my schedule is generally very busy. I had to waste a lot of time and energy due to coolwinks fraud in the last 1.5 months. I have undergone a lot of mental trauma and frustration with coolwinks behavior. At the last, i am raising the issue on consumer court.
I am not the only person who is suffering from this cheat by coolwinks. There might be thousands of customers who might have been fooled by coolwinks in this manner. This seems a massive fraud by coolwinks in the name of 100% moneyback offer. Through this forum, i request the concerned authorities to take a strict action in this case and help in getting my as well as other customer’s money refunded back to their respective accounts.

Thanks
Sandeep sahu
Mb. Number: [protected]

Seller’s contact details: coolwinks technologies private limited, plot a-8, infocity 1, sector 34, gurugram, haryana 122001 india; e-mail: [protected]@coolwinks.com; phone no.[protected]