Coolwinks — refund not processed

Address:	560093
Website:	www.coolwinks.com/cwmobile/myorders

I had placed an order for spectacles and had to make changes to the lens. Hence, i had to cancel the order. This happened on 26th jan'18. Cw[protected]
Jan. 26, 2018, 11:16 pm, until date i've not received my refund and there is no reply to my emails or call. I have decided to go legal. It has been 35 days.
Can someone help on the refund.

I'm so annoyed that i have been following up continuously. The customer care number is also an std call for me which attracts additional charges on my phone.