Corporation Bank — no refund of my ewallet money

Address:

Uttara Kannada, Karnataka, 581314

I made a purchase on google play using corporation bank's e-purse. For some reason it had to be refunded back. Google play promptly processed the request within a day itself and made the refund to the bank. However, the slow moving p. S. U. Corporation bank is yet to reflect it on my account even after more than an year and repeated requests! The officials are still passing the blame from one person to another.

I have contacted corp epurse helpline, emailed [protected]@corpbank.co.in, cms core branch (Corpbank-0872) but yet not received the money. All i got is blame shifting from one department to another true to the saying "everybody's responsibility is nobody's responsibility"

Even a notice of legal action has not persuaded them.

My effort to retrieve the money has significantly more than 200rs. I was originally supposed to get. Along with 200rs refund to my ewallet, i want compensation for mental stress i had to go through, all my cost of drafting emails, internet charges for repeatedly internet cafe visits, compensation for loss of my valuable time, delay charges, substandard work charges, any legal or other expenses i incur as a consequence of this unfortunate behavior on behalf and meaningful pecuniary penalty on them so that big companies don't get away harassing the small customers.

My epurse id :[protected]
Photos attached : payment processed by google play, but i am yet to get back my money from corporation bank