Council For The Indian School Certificate Examinations [Cisce] — Inconvenience caused due to head of school and request for revaluation.

This complaint is regarding the ICSE Class X revaluation process and the carelessness shown by the head of the school of my child.
Firstly, I want to request for the revaluation of the result of my child. My child Ritwik Kumar is a student of Mary Lucas School & College, Prayagraj, Uttar Pradesh, ( IDX NO-1212552/033 ). Following are the details of the inconvenience shown by the school-
• When the result was announced we were not satisfied with it therefore we submitted an application regarding the revaluation process within the stipulated timeline on[protected], which was provided in the Press Release - Result 2021 Examinations available on the official website of Council(Copy Enclosed).
• According to which the request for the revaluation process can only be sent by the head of the school to the council.
• After going through the CISCE SCHEME ICSE (Copy Enclosed) I wrote an application(Copy Enclosed) requesting first to cross-check the result at the school level and forward it to the council if any discrepancies are found.
• But now after urging the school to provide any official reply given by the Council and having a telephonic conversation with the head of the school Dr. Ms. L. R. Anthony and it is very unfortunate to know that even she didn’t any idea about the guidelines provided in the CISCE SCHEME ICSE and ISC and she didn’t go through my application also.
Now considering the above circumstances, I request the council to look into the matter and revaluate my child’s ICSE (Class-X) result and also take the right action against the head of the school. I hope the Council will understand the circumstances and will revaluate the result as it is a question of my child's life. For this, I would be very much grateful to the Council. Hoping for hearing back from the Council.