[Resolved]  Country Holidays Inn & Suites — Booking is not being provided as per requirement

Address:

Noida

When ever I requested for booking for a location with desired date, I got reply that either location not active or booking not available. They always ask either change dates or location. After doing so also they are saying that booking is not available for days you requested e.g. if I need 4 days booking they will provide booking for 2 days only. In past I tried booking in Manali for 6 days but they said booking is available only for 3 days on doing many follow up they provided 4 days booking in 4 star hotel and 3 days booking in 2 star hotel. Similarly when I asked for booking at Rishikesh for one day with 2 room they have not provided it and said we can provide booking in one room only as my requirement was 2 room so I have to cancel the booking. When I asked for booking at Udaipur for 4 days first it was told that location is not active after doing many follow us finally they provided booking for 2 days and I have to book 2 days accommodation myself. This time I asked to provide me booking at Mukteshwar for 3 nights but got the reply that location is not active after doing follow up suddenly they said location is sold out then I have few other choice like Mussoorie, Chail or Binser but they said there locations are either not active or booking not available as hotels are not taking any booking from CHIS. They tried to provide me location which are far away and currently I can not travel for long trip. Finally they said that a location Kausani is available some Sunita Himalayan Paradise and we are providing booking their, I said ok but when they finally sent mail it is for 2 nights on enquiring that since beginning the requirement was of 3 nights they simply say we booking for 3rd night is not available. I had raised booking requirement 25 days ago and on one day prior my travelling date they are saying this. I cancelled my booking as requirement was of 3 nights. I am very much disappointed with the service of CHIS and don't want to continue my membership as each time I can do multiple follow up with 30 odd mails and 10-15 calls. I need my money back, recently I paid 5 years advance AMC kindly refund me back that amount too. I case of no response I am bound to file a case in consumer court.