Comments
We have been trying to contact you to resolve the query and also ready to provide the best services and amenities under your CHIS membership with us.please contact us at earliest.
I don’t understand your comment here, I spoke to Mr. Rahul Arora at least 3 times since I logged this complaint and all I’m being asked is to mark it as resolved uwithout any resolution. I’m not sure what is your intend behind the same but I’ll not change my stance or status of this complaint unless I get my money back which CHIS sales team took by their unethical and illicit practices.
Country Holidays Inn & Suites Customer Care's response, Aug 29, 2018
Verified Support
As per our last discussion yesterday as we have requested him to do a meeting with us so that his query could be resolved mutually as per his own satisfaction and as per his own comfortable and preferred time we assured him that could come at our Noida Corporate office and he himself told to come next week i.e on saturday.
Finally CHIS proved to be running big SCAM under bright day light openly steeling money from innocent citizens of this nation under the name of fake membership. It hardly matters to them no matter how much you request them to refund your money. They requested me to meet them and schedule meeting twice but at the last minute they didn't show up. All they do is make all fake promises and now even denying to meet under the jurisdiction of Delhi. Promoters of CHIS know the loopholes in Indian judicial system which they utilize them for their self benefit but they forget the core principle of Indian laws. Now its time to show them they real position to where they belong. I'm calling all the victims of this fraud company to unite against corrupt promoters of CHIS and bring them to justice. They can't simply run away by stealing money of innocent citizens for their our luxurious lifestyle. I already received consent from couple of victims and we together are moving petition against CHIS. Lets bring them to Justice, get our money back and save our fellow citizens from their SCAM
We have been requesting you to please come and meet us at our Noida Corporate office as you have been insisting us to meet you our outside office premises so please visit us as we are very much resolve you query regarding your CHIS membership.
I’m not asking you to come and meet me outside rather I’m asking you to come and meet in your own office in Delhi. In case you forget, I would suggest you to go through your website, the docs I attached to this complaint, which states CHIS registered office is in DELHI and all dispute redressal falls under jurisdiction of Delhi only. Either you acknowledge it’s false and fake information (which I believe it is based on your refusal on all front so far) or else let’s meet in your registered office in Delhi itself. I’m sure you are going to make another excuse just to buy time to unnecessarily delay the refund which doesn’t make any sense to me. Still let’s see what you have to say?
Country Holidays Inn & Suites Customer Care's response, Sep 16, 2018
Verified Support
We are really thank you as you have agreed to have a mutual meeting with us at our Rajouri Garden Office on 19th Sept'18 at 4 pm as has been advised by you only..look forward to clarify you all queries with us there.
Firstly, Mr Rahul Arora cancelled the scheduled meeting at the last moment on Sep 19, 2018. When insisted, you agreed to meet the subsequent day i.e. Sep 20, 2018 at CHIS office in TDI Mall, Rajouri Garden, New Delhi. You were not willing to listen instead you along with Ajith Kumar were not letting me speak and put my point of view rather you were forcing me to agree to your terms to which I denied. Your proposal of refunding just Rs 40, 000 has been straight forward rejected by me. I want full refund of my money (Rs. 180, 000) since I never agreed to your membership offer from day one nor did I give my consent to process my application till date. The meeting remained inclusive and there has been no agreement.
Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.
Requesting Consumer Complaints forum to help us in getting Full refund of amount Rs 180, 000 back from Country Holiday inn and Suits.
Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.
Requesting Consumer Complaints forum to help us in getting Full refund of amount Rs 180, 000 back from Country Holiday inn and Suits.
Sir we Should take legal action . I am also Victim . i m with u
Hi,
I am also a victim of CHIS. I need your help in this matter. Can you please inbox your number so that we can discuss the same.
I am also a victim of CHIS. I need your help in this matter. Can you please inbox your number so that we can discuss the same.
Kallpana's reply, Mar 24, 2019
I am also victim. They looted money with their fake promises. If you want to back out hard money than we should come together against chis
pls share ur number. i m also a victim.
pooja sikri's reply, Feb 23, 2019
I am filing a case tomorrow if you can share ur number pls
[email protected]'s reply, Mar 14, 2019
I am also a victim call me and we all should file a case 9828508007
vch's reply, Apr 13, 2019
I too have faced the same situation with CHIS, do let me know if you are going to file a case?
Have you received your refund
I am also a victim of chis. I also want to complain against them. I want my refund.
Hi Gurwinderjit,
Can you please get in touch with me. I am facing exactly the same problem with CHIS and they are not ready to refund the membership amount. Their sales pitch was a complete lie and they are not offering even 5% of what was promised.
Can you please get in touch with me. I am facing exactly the same problem with CHIS and they are not ready to refund the membership amount. Their sales pitch was a complete lie and they are not offering even 5% of what was promised.
I too have had very bad experience with country holiday inn and suites, it sure is a fraud.
has any body got the refund?
has any body got the refund?
Hi,
I have filled one coupon at dlf mall noida, few months back where the person told me that ‘country inn’ has opened new hotels at few locations
including shimla, jaipur, goa etc.
And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.
Then I received calls from a girl she informed me that I won the lucky draw for free vacation along with pvr voucher.
I was not willing to go as I don’t trust in these offers, so I denied.
But she kept on convincing me that I just have to visit the garden galleria mall with my wife for collecting the freebies.
I finally said okay, I will come. They sent me a text message –
(Welcome country holidays inn & suites india pvt. Ltd.
"congrats!
Mr. And Mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple movie tickets 2nd voucher is 2night & 3day holiday voucher.
Collect your voucher at for all details. Plz take a 45 minutes
Venue address: unit no.7lower ground floor garden galleria mall sec 18 noida near gip mall. Your
Entry code:sm00786.
Entry time:12pm
Thanks & regards:- priya"
In Jan, when I visited given venue then Prince Mishra, feroz and 2 other person tried to convenience me to buy a holiday package by doing lots of false commitment like:
We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 star properties.
You will also get discounts in Flight bookings, sight seeing and meals, if you take membership through CHIS.
You will save at-least 50-70% on each stay. Etc.
But when I came back and search about this company's review I found lots of complaint about the company,
people are saying that most of the time all good options are showing sold out even if we are trying to book in advance.
On their website:
Only 67 hotels at 35 locations are listed under chis-associated category.
Only 50 hotels in 12 countries are listed on chis-internal-exchange page(Excluding domestic hotels)
Only 117 all hotels are available on both pages.
It was not conveyed that I have to pay annual maintenance from 1st year as well.
On above complaint I received below reply from country holiday inn(Chis) that
"we regret to inform you that the cancellation cannot be processed against the specified reason,
the membership is non-refundable as per agreement which is mutually signed as there is no valid justification in the reason being provided."
According to country holiday inn(Chis), this is marketing strategy to do false commitment to sell the membership and it is not a valid reason to cancel membership.
As per indian laws, including indian contract act, 1872. This is a void agreement which can’t be enforceable as it is one sided
which doesn’t gives me any right to cancel.
I have requested very next day after buying this membership to cancel this request but still they are not ready to refund my amount.
Invoice No: CHIS-ND783213
Reg No: CHISND775967
I have filled one coupon at dlf mall noida, few months back where the person told me that ‘country inn’ has opened new hotels at few locations
including shimla, jaipur, goa etc.
And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.
Then I received calls from a girl she informed me that I won the lucky draw for free vacation along with pvr voucher.
I was not willing to go as I don’t trust in these offers, so I denied.
But she kept on convincing me that I just have to visit the garden galleria mall with my wife for collecting the freebies.
I finally said okay, I will come. They sent me a text message –
(Welcome country holidays inn & suites india pvt. Ltd.
"congrats!
Mr. And Mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple movie tickets 2nd voucher is 2night & 3day holiday voucher.
Collect your voucher at for all details. Plz take a 45 minutes
Venue address: unit no.7lower ground floor garden galleria mall sec 18 noida near gip mall. Your
Entry code:sm00786.
Entry time:12pm
Thanks & regards:- priya"
In Jan, when I visited given venue then Prince Mishra, feroz and 2 other person tried to convenience me to buy a holiday package by doing lots of false commitment like:
We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 star properties.
You will also get discounts in Flight bookings, sight seeing and meals, if you take membership through CHIS.
You will save at-least 50-70% on each stay. Etc.
But when I came back and search about this company's review I found lots of complaint about the company,
people are saying that most of the time all good options are showing sold out even if we are trying to book in advance.
On their website:
Only 67 hotels at 35 locations are listed under chis-associated category.
Only 50 hotels in 12 countries are listed on chis-internal-exchange page(Excluding domestic hotels)
Only 117 all hotels are available on both pages.
It was not conveyed that I have to pay annual maintenance from 1st year as well.
On above complaint I received below reply from country holiday inn(Chis) that
"we regret to inform you that the cancellation cannot be processed against the specified reason,
the membership is non-refundable as per agreement which is mutually signed as there is no valid justification in the reason being provided."
According to country holiday inn(Chis), this is marketing strategy to do false commitment to sell the membership and it is not a valid reason to cancel membership.
As per indian laws, including indian contract act, 1872. This is a void agreement which can’t be enforceable as it is one sided
which doesn’t gives me any right to cancel.
I have requested very next day after buying this membership to cancel this request but still they are not ready to refund my amount.
Invoice No: CHIS-ND783213
Reg No: CHISND775967
Have you guys received refund/resolution from CHIS on your complaint?
I had also cheated by chis, now whenever i had asked them to provide service they put some extra charges also, even 1% of the promises not fulfilled by them,
request all of you, pls. help me .
google reviews are one of the worst places to get info.
request all of you, pls. help me .
google reviews are one of the worst places to get info.
Totally faurd company . Fake people .
Hi All,
I’m having a same grievance. For how many of you it got resolved ? Can someone explain what course of action should be taken against them to get refund.
I’m having a same grievance. For how many of you it got resolved ? Can someone explain what course of action should be taken against them to get refund.
Hi All,
I am having the same grievance. Did any of you who got it resolved? If yes, please guide rest o[censored]s.
Regards
I am having the same grievance. Did any of you who got it resolved? If yes, please guide rest o[censored]s.
Regards
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Resolved
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+91 12 0499 4070
OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
they say the membership money is refundable and won't allow you to read the aggrement where the terms are totally different from what they tell you verbally to allure you.fake promises by a fake company .they are using the name of renowned company country inn and suites to confuse people.they are cheaters.not returning the money rather there sales executives are forcing me to accept the welcome call from company and even some one from company named mr. rahul arora called me to remove my review because it might help some innocent people to get away from there trap.