Credila Financial Services — ACH Mandate Failed

Its been 2 months i have submitted documents for education loan. Currently, it is in the step of ACH Mandate. I am trying for 3-4 days to register Rupay debit card for ACH. But it fails showing some error and displays message that Bank Restricts duplicate request, Debit card blocked. I have given screen shot of this to HDFC. I do not know what to do ahead and waiting to complete the process since 2 months. If anyone can help, please let me know how to proceed ahead with this.
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