| Address: | Madurai, Tamil Nadu, 625001 |
I got admission offer on november 15, 2017 for a university joining date of january 1, 2018, where student visa filed after december 1st, 2017 will be rejected by canadian embassy. Keeping that i have only 15 days left in mind and getting suggestions form few friends i came to know credila does faster processing. Customer service people promised 6-7 days of processing time and i applied and submitted all documents on the very day of receiving offer letter (Nov 15, 2017) to mr. Senthil and madurai and applied for 25 lakhs of loan.
I was not provided with any loan application number, and was tracked based on my mobile number [protected]. Every day i was calling my manager for status and he rarely picks or calls back. From the beginning he was a man of few words. Our property was evaluated 21st november and address was verified 23rd november. I called my sales manager few days after application that i need 3 things to be done before november 30
1. Loan sanction
2. Loan disbursal
3. Payment of tuition fee (Which he said will take 48 hours to get receipt after payment)
He said he will try his best. On 24th nov, i tried calling him on noon and in evening but he didn't pick or call back. So, i called customer care and they gave me mr. Murthy a regional manager's number. Upon talking to him, he explained that i am nowhere near to getting my above mentioned 3 steps done before november 30 and it will take much more time and clearly explained me the steps (Which was never done by senthil). He called my sales manager mr. Senthil and blasted over the conference call and asked him to speed up the process so that i won't miss the deadlines. After the call, my manager called me and inquired why i escalated it to the regional manager, and said he'll try.
Next day i got a call from my manager and he said "your loan got declined", the reason was "your father-in-law cannot be the guarantor/co-borrower" and i can't even get 5 lakhs of a loan.
My question is, if father-in-law cannot be my guarantor why am i not informed beforehand? Now that i'm sure i'm gonna miss my deadline. I have already tansferred 17000 $ to canadian banks for my living expenses, and now i need to withdraw them back.
Credila didn't even bother to communicate anything over written communication but was only communicated by word of mouth. I need a written communication clearly stating the reason for loan refusal, to provide reasoning to my university, canadian bank, and employer and communicate that i will not be joining the university in canada.
Also, explain to me why father-in-law cannot be a co-borrower or why your managers are not informed about it?
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