Credila Financial Services — matter of shame

Address:

268/22A., Urban. Estate, Gurgaon, Haryana, 122015

Hi
This is regarding the
Education loan of my son keshav lal seth
I applied for loan three months back in sep 2019 and sanjeev udit from jasola took my case
They came to my place and gave me list of docs all the docs were given to him
Only left was the ielts score
For which my son gave exam and result was to come in the first week of dec 2019
But height of irresponsibilty is this ki for the full three months i kept on calling all of them and they didn’t bother to pik up my call i kept on sending the msgs everyday and asking them if they need any more document
But no one responded i felt so harrased that one day i sent sanjeev msg that i m going to put ur complaint and he very casually said ki
Aapko jo karna hai kar leziye humko koi farak nahi padta
Haan farak kyuon padega they r getting their salaries
Why they hv to bother for the customer
They r happy as there is no one to chek them
Sanjeev sent me the msg ki
I enjoying family dont disturbing
I can send u his screen shot
Kya english hai wah kamaal hai
Yeh hdfc ko represent karte hain
Anyway what to me
Even as soon ielts reault came we sent it to sanjeev in 15 min
According to me file was complete with ielts result
We are taking extensions in the offer letters coz of delay by credilla
I wrote an email to credilla helpline and due to this mail i got a call from rahul and he said they will take action against them sanjeev and udit
Then balance bank statements were sent to them all the docs of my daughter as guranter were sent prior in advance and then latest statements were sent to them

But i dont know ki prob kahan hai its been four months now
Right now i m on vacation in vietnaam and combodia even the then i m continuously calling them to know the status of my file but no response
Everything has been done including verification and cal to my daughter in usa

All the things r done and today udit sent me msg for few more docs like my property which i hv already sent to him
This is height of irresponsility that they keep on asking me al the time for docs and i hot msg at 12.15 about few more docs and teally i shouted on udit that why cant u take all docs together u r harrasing me like anything
And as being in half an hour time sanjeév told me that the loan has been declined
It was so riddiculus that i cant tel
-is this the way credilla works
-is this right approach of working
-why all docs cannot be asked together
-pls tel me in ki half an hour pehle mere se docs maange ja rahe hain and maine to abhi docs diye bhi nahi aur decline bol diya
Sanjeev udit both have misbehaved throughout with me my docs wwee lying with them for three and half month
Why cant he chek what more docs r reqd
Why they didnt pik up my cal or cal me bk for the docs
Isthis right
And how can it be possible that ki mere papers bhi poore nahi hain aur mujhe loan decline bola ja raha hai
Can anybody tel on which basis they r telling this
If it was a decline case why they hv not checked it before as my papers were lying with them with four months almost why udit is not having knoledge about all the docs to be taken
Is this their way of working
Its harrasement to customer
How can it be possible that in half an hour they r asking for docs and decline the case
In fact all udit raul and sanjeev all hvbecome egoistis as ki a lady hokar maine inko scold kara aur inki mail pe complaint bheji

Any way look inyo the matter and give me details of my loan status and i want to know what action has been against them

Also do the needful and chek my docs and log in for procedue

How is it possible the without login they did this blunder
Its a tatal harrsement to customer
I cld not even dream of it from credilla
And shocked to see this is the way u educate ur employees and train them
Its a matter of shame for credilla for what and how they did it to me
All docs of my son r ready to go and udit and sanjeev wasted my three months if they had all my papers with them then its a decline case it cld be informed to me earlierits only the laziness and carelessness and irresponsible act

Such employees are black spot to the organisation who really spoils the name of the organisation and break the trust of the customer
Action shuld be taken against such employees
And sort out my case asap
I m sending this mail to all the board of directors media channel
If i m not getting resolution then it will be bad for credilla i m going to put my case on all the social media channels and shall be tweeting for credilla
So understand what i want to say to u and do the needful

Neelam seth
[protected]
Loan for
Keshav lal seth