[Resolved]  Credit Sudhaar — Not fulfilling the commitments and Misleading the customers

Address:

New Delhi, Delhi

Hello Friends, I got a call from Credit Sudhaar as I had few settlement remarks in my CIBIL report because I have settled my few Credit Cards accounts 3 years back, Mr Rizwan offered below services and made few commitments: 1. Credit Sudhaar has mutual agreement with number of banks and would negotiate on outstanding amount with banks to close your settled accounts. He also told that the difference of amount we negotiate with banks would be much more that you are paying as enrolment fees. Moreover, after enrollment by paying INR 11, 000 I have not received any call from them and after follow up multiple times they have given me few email ids of bank and one liner draft emails and asked me to send to banks. Once we got the response from 5 banks and I asked Credit Sudhaar to negotiate on quote with banks as committed at the time of enrollment. After few days when I follow up with them again they said Banks are not negotiating on settle account. So I asked but you have told that you having some good relationship with banks so why none of bank is not responding to your negotiation requests. They Replied that as your accounts are already settled so it is banks policies that they will not negotiate on settled accounts. I was surprised because I have told to sales executive that I have settled my all accounts 3 years back and my score in 790 I am only joining because he commit to negotiate with bank and the waived off some amount would be much more than the amount I am paying as their fees. When I discussed this with Customer care department SHARON she tried no fruitful conversation and finally told me to initiate refund process and after deducting management charges I would get the refund of INR 1500 to 2000 for 10K I have paid. So it is clear cut case of False Commitment and poor services. So, I would like request you all to if you want to go through mental trauma and stress enroll with CREDIT SUDHAAR. Thanks & Regards, Mohit (10388)