| Website: | creekinnholidaysworld.com |
Dear Sir/Madam,
I am writing to file a formal complaint against Creekinn Holidays World Pvt Ltd ( CIN No. U63000DL2019PTC354336 and Its Registration Number is 354336, Its email address is [protected]@creekinnholidaysworld.com, [protected]@courtyardholidaysworld.com & [protected]@creekinnholidaysworld.com and its registered address is Building No. 212, Second floor, Okhla, New Delhi-110020) for engaging in fraudulent and cheating practices. Despite my attempts to resolve the matter directly with the company, they have failed to address my concerns and fulfill their promises. I kindly request your intervention and assistance in this matter. Details of the complaint:-
1. On 23rd Oct 2020, I entered into a holiday package agreement of one week for ten years on payment of Rs One lakh twenty thousands (₹ 1, 20, 000.00) with Courtyard Holidays World Pvt. Ltd., represented by Mr. Vansh Thakur & his teammates. The package promised several benefits, which were discussed during the booking process but not included in the confirmation email sent by Creekinn Holidays World. These benefits include: (a.) 100% confirmed availability of accommodation at any domestic resort within 15 days and international resorts within 1 month throughout the year, even during peak periods. (b.) An Annual Maintenance Charge (AMC) of Rs 8, 000, which remains fixed for 10 years and is payable only when availing holidays. (c.) Travel desk benefits with only fuel charges to be paid. (d.) Special discounts upto 50% on round-trip air tickets. (e.) Free use of resort facilities, such as swimming pools, sauna, Jacuzzi, etc. (f.) Flexible dining options, including kitchen services with a cook/chef provided (customer pays only for raw materials), buffet breakfast at Rs 499, 40-50% discount on other food items, and free fun dining during holidays on special occasions such as anniversaries and birthdays. Then I have sent an email to Mr Vansh thakur and [protected]@creekinnholidaysworld.com requesting for the attachment on email or cancellation of my membership and refund of the full Amount.
2. Furthermore, I sent an email to Creekinn Holidays World requesting vacation booking assistance for specific dates in July 2021, but they have failed to provide the necessary information and support. I did not receive any confirmation email for the booking, booking number and website is not working for online booking.
3. I have conducted online research and discovered numerous complaints from other customers regarding Creekinn Holidays World's failure to provide bookings on requested dates and delays in the booking process, and not returning booking amount which further substantiates my concerns and justifies my request for a refund.
4. Given the circumstances, I kindly request the following actions from the Consumer Court:
(a) Investigate the fraudulent and cheating practices of Creekinn Holidays World Pvt Ltd.
(b) Ensure that Creekinn Holidays World refunds the full amount of Rs 1, 20, 000.00, paid by us on 23rd October 2020 vide invoice No.[protected] dated 24 Oct 2020 using my SBI Bank credit card.
(c) Impose appropriate penalties and sanctions on Creekinn Holidays World to prevent them from continuing these fraudulent practices and deceiving other customers.
(d) Provide necessary guidance and support to assist in the resolution of this matter.
I have attached copies of the relevant emails and documentation for your reference. I trust in the Consumer Court's commitment to upholding consumer rights and providing justice in such matters. I look forward to your prompt attention to this complaint and a favourable resolution.
Address of Creekinn Holidays Pvt Ltd: - Building No. 212, Second floor, Okhla, New Delhi-110020
Address of courtyard Holidays world Pvt Ltd (old name of Creekinn) is:- 59/15, Satyam House, 2nd Floor Kalkaji Extension, East Delhi- 110019 Important Contact Number :- Contact No. Customer Service / Help Desk:-[protected] Toll Free No. Creekinn Holidays World : [protected]Mr. Vansh Thakur: [protected], Booking No. Mr. Varun Creekinn Holidays World : [protected]
Thank you for your assistance.
Yours Sincerely,
Dr Shidhi Nath, Complaining on behalf of Mrs. Suchita (Mother)
Email: [protected]@gmail.com
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