[Resolved]  Crizal — Defective lens

Address: Chennai

I bought essilor lens from GKB opticals, t nagar chennai on November 2019, with 5 months o[censored]sage blue layers from the lens started peeling off .when I called and complained about dis to gkb optical they told be surrender the lens for 10 days which not possible at the time of covid. (forwarded the image of lens within 6 months to GKB through mail)And I cannot be without specs for certain period.does that even possible?and I’m from south I should travel 300 km to reach out GKB .I gave the lens last week for replacement essilor has refused dat.is dat the solution u provide for the customers by knowing the things happening around.
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2021
Crizal Customer Care's response
Dear Mr.Bharath Sekar,

We regret the inconvenience caused.

This is further to your query.Please note that Crizal Lens are scratch resistant and not scratch proof thus we would request to kindly check with your optician on this issue.

In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

Request you to kindly send all details to below email id.

email id: [protected]@essilorindia.com

Warm Regards,
Team Essilor
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Crizal
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    170
    Pending
    24
    Resolved
    86
    Crizal Phone
    +91 80 4092 1801
    +91 80 4092 1800
    Crizal Address
    #71/1,Brigade Plaza, 6th Floor,S.C Road, Anand Rao Circle, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all Crizal contact information