[Resolved] Crizal — I am Complaint about Crizal CR-39 and ARC for broken the lens on first touch

Sanjay Bangal

Feb 18, 2021

Address: 23, BRINDABAN MULLICK LANE, KADAMTALA, HOWRAH - 711101

Dear Sir,
This is to inform you that I am Mr. SANJAY BANGAL the customer from your company Essilor, model name Crizal CR-39 and ARC. this lenses is broken after first touch, this is a duplicate Crizal lenses, wrong item and poor and worst quality of lenses. I do not expect a Crizal lenses broken on first touch. Please contact me on my mobile no. [protected] as soon as possible and change my lenses from duplicate to Original best quality lense.
Please contact your subscriber company M/S Ramraja Optico, Address : Ramcharan Sett. Road, Ramrajatala (Opp. Ramraja Mandir) Howrah - 711104, for sale this wrong item and fraud behavior with me .
This is my request you for change my lenses as early as possible for continue my daily needs and works.
with regards'
SANJAY BANGAL

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Aug 10, 2021

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Crizal Customer Care's response Dear Mr.Sanjay Bangal,

Thanks for reaching out to Essilor.

This is further to your query. We would request to kindly check with your optician on this issue. In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

We would request you to kindly share the details to below email id.

email ID:[protected]@essilorindia.com

Warm Regards,
Team Essilor