[Resolved]  Crizal — Lens of crizal defective

Address: Saif Optical Exclusive 2/1-13A Bhuneshwar Nagar Varanasi.

Lens purchased from Saif Optical Varanasi getting scratched, while purchase seller told me that it is scratched proof and warranty for breaking of lens .But now seller told that its not cover warranty. Please do needful.
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Sir,

Thanks for reaching out to us.

This is further to your query.Please note that Crizal Lens are scratch resistant and not scratch proof thus we would request to kindly check with your optician on this issue.

In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end. And also we would request you to kindly mail us your query's to below email id.

email id:[protected]@essilorindia.com

Warm Regards,
Team Essilor

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Crizal
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    170
    Pending
    24
    Resolved
    86
    Crizal Phone
    +91 80 4092 1801
    +91 80 4092 1800
    Crizal Address
    #71/1,Brigade Plaza, 6th Floor,S.C Road, Anand Rao Circle, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all Crizal contact information