[Resolved]  Crizal — Scratches on lens in a month

Dear sir,

I bought Crizal Prevencia Airwear lens recently and in a month only I can see fine scratches lines on both lenses.
I reached out to the place from where I bought lenses and the person at the counter says we don't know why it's happening and we don't give any guarantee/warranty against scratches.
I've been using Crizal Prevencia lenses from years and it never happened before. I want my lenses replaced immediately as these lenses are very expensive and buying new pair of lenses every month is impossible. If you're charging Rs. 5000+ for lenses then it should last atleast an year or two.

Ankit Gourav
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Aug 5, 2021
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
 
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Comments

Dear Ankit Gourav,

Thanks for reaching out to us.

This is further to your query.Please note that Crizal Prevencia(AW) Lens are scratch resistant and not scratch proof thus we would request to kindly check with your optician on this issue.

In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

email ID:[protected]@essilorindia.com

Warm Regards,
Team Essilor

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