[Resolved]  Crizal — VX E-Series Styl AW Optifog

Hi,
I am writing with great disappointment. Approx 1 month back I visited 'Bright Opticals' in Amrapali Zodiac, Sector 120, Noida, for Varilux Optifog progressive lens spectacle.
First time company shipped very thick lens and after that 3 times company supplied fresh set of lenses but clear vision was always a problem. Twice your technician did trouble shooting but clarity of vision still not done.
Horizontal alignment in focus is main issue.
I am a computer software professional and job responsibility needs very high clarity & colour separation. My 4 year old Vision RX progressive lens is working fine but due to increase in eye power a new set of lenses was required. Although price was out of my pocket bu trusting brand value I preferred Varilux Optifog.
Request you kindly look into the matter and resolve the issue.

Regards
LP Singh
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Jan 28, 2022
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2021
Crizal Customer Care's response
Dear Mr.Lakshendra Singh,

This is further to your query. We would request to kindly check with your optician on this issue. In parallel please also mail us the authenticity card and invoice copy received while purchase to cross verify at our end.

Warm Regards,
Team Essilor
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