[Resolved] Crizal — Warranty issue

tarkeshwar81

from Hyderabad, Telangana

Address:

Hyderabad

I brought a Crizal lens on[protected]
Lens: RX SPEX SHORT 150 CZ PRV
PID: [protected]
From Retailer VORA OPTICS Ref. NO.[protected]
It was promised that a free new similar crizal lens will be getting within 2 year of purchase if my lens power get changed. For that I paid 500 extra to take this benefit. But now retailer is saying that company is not providing free lens and need to wait for another 5-6 months. I think, I got cheated. I have the crizal card that have all information. Please help here.

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Aug 12, 2021

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2021

Crizal Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

Please note that we give a warranty against manufacturing defects within 1 year of buying spectacle lenses. However, in your case, the date of purchase is 27.03.2019. Your spectacle lenses have already crossed the warranty period.

Request you to get in touch with the Optician for further clarification.

Best Regards
Team Essilor.

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Comments

Crizal Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Sir,

We regret the inconvenience caused to you.

Please note that we give a warranty against manufacturing defects within 1 year of buying spectacle lenses. However, in your case, the date of purchase is 27.03.2019. Your spectacle lenses have already crossed the warranty period.

Request you to get in touch with the Optician for further clarification.

Best Regards
Team Essilor.

tarkeshwar81

from Hyderabad, Telangana

Hi Team,

Yes I understood that warranty limit is one year only.

But as I stated earlier, It was promised that a free new similar crizal lens will be getting within 2 year of purchase if my lens power get changed. For that I paid 500 extra to take this benefit.

I am not claiming any standard warranty.

Also I have a doubt if my glasses are genuine or not.

Best Regards,
Tarkeshwar