| Address: | 54, Golf Course Rd, Suncity, Sector 54, Gurugram, Haryana 122002 |
I purchased Crocs sandals from their store in DLF Mall Of India, Noida on 15/07/2023. I chose the brand for the supposed durability of its products and I wanted to invest in a footwear that lasts me for a long time. However, its durability has proven to be a hoax as the footwear broke within 5 months o[censored]sage.
While choosing the product at the store I was told by the sales executive that it was one of their best selling products and has not received any complaint to date. Considering that the footwear is priced at Rs 4494/-, I wanted to be sure I made the right choice. Yet I decided to go ahead, trusting in the 'durability promise'. However, my footwear has broken and now I'm stuck with this product that the company refuses to replace. Upon sending multiple mails, contacting their customer care, visiting the store, the only response I get is that their warranty period is 3 months. How can you make a product that is supposedly so durable, evidently so highly priced and has a warranty period of 3 months? Why should I suffer a loss of my hard earned money, for a company's lack of quality and accountability? I have not received any resolution from the brand or their store, despite multiple attempts at contacting them through different methods.
I want either a replacement or a full refund of Rs 4495/-. I have been after this for so many days, hoping for a resolution through this complaint.
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