Crocs — No delivery of ordered item and delays in refunding the money paid

Address:

Mumbai City, Maharashtra

Item ordered online at crocs website, india. order #[protected], on 12th June 2015. Order value Approx Rs. 3000/- The item has not been delivered yet to us. Also, on calling Crocs, they are unable to track the shipment and give us a proper response towards the reason for delay. Finally after chasing them continuously for 10 days, we relented and asked for a refund on 25th June. The reply we get from Crocs is that they will initiate the refund only after the item reaches their warehouse. We havent received the money yet. It has been 3 weeks since ordering and with rains already lashing Mumbai, it has been inconvenient to use other footwear. We had to buy alternate shoes under emergency which cost us lot of money and time from other planned activities. Online ordering should have been a convenient option, but has become a pain for us.