[Resolved]  Croma — 16 days and no clue whether my laptop has been repaired

Address:

New Delhi, Delhi

I gave my lenovo laptop for charging problem repair at croma south ex delhi on 31st august under extended warranty. 10 days later after complaining to the helpline no. I received a call that I should go and meet the service centre directly as they need some confirmation about payment for repairs not covered under warranty. When i went there i was told that only verbal confirmation on telephone was required and this was clearly told to the croma executive 1 week back, but still the executive made me go all the way down to the service centre. Anyhow, after the confirmation on 9th sept. I have not received any intimation. The service centre is not picking up my calls. The croma executive told me that he can not help me. The customer care helpline always gives the same excuse asking for 24 hours to reply. This is the most pathetic customer service that I have ever encountered. PS: complaint no. SR[protected]