[Resolved]  Croma — A huge delay in delivery AC

Address:

400022

Hi,

Order # S0A[protected]
SOA[protected]
register no.[protected]

I booked a Lloyd 1.5Ton AC 3start at 21st of Oct'23 at your Sion, Mumbai Store and I have been informed that I will be getting the delevery by 24th of Oct, 23 but as I did not receive delivery I called the sales guy who sold me the AC at around 8pm on Oct24, 2023 and he said that due to festival it got delay and will get delivered on Oct25 (the next date) but that day too I have not received the delivery and I raise a concern with your call center Team and even spoke with customer Team Manager/supervisor (Nisha) and she connect me with store and the store manager and Sales guys both inform me that there was an issue with Warehouse guys and hence there is a issue with Delivery and even thye informed that product is also not available, so asked to book Lloyd 1.5ton 4star AC in case of 3star which is available and can be delivered by weekend on saturday and sunday, so I re-book the AC with 4star by paying extra money then waiting for weekend without getting the delivery on saturday and sunday and when I keeping on reaching out to sales guys (luv Khush) on regular basis and even raising the compaint with your customer care team and I got promised by Sales Guys (Luv Khush) that it will get delivered by Monday without failed and today (Monday dt.Oct30) I again reach out to the sale guys and he is not picking up my calls and I again raised the cnocern with your customer care team.

Request you to please take action on sales guys ASAP as it has been more than 10days I paid you guys without getting the timely delivery and any offer from your side.
Truly appreciate your quick action

Below is the complaint number and sales guys number
C0O1966856; C0O1966822
Sles Guy Name - Luv Khush - [protected]

regards,
Venkat Raju
[protected] / [protected]