[Resolved] Croma — Burned rice in new rice cooker. croma product | |||
We bought a rice cooker from CROMA on 19 oct 2014. Its croma brand 1.2L rice cooker. The rice got burned at my first cook itself, we have given it for repair. After the repair, again the same problem continues. 2 time we have given it to customer service. Still they are repairing the same product. Still they are not replacing their product. I dont understand how the new one get into the repair section. what is the quality? please consider my issue and replace it. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Ramya Kasiraman.
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
My contact No. [protected] / [protected].
my email id is [protected]@gmail.com.
Still the product is in croma store as we dont want to collect the same damaged piece. It is in Ghod dod road(branch), Surat. With the confirmation mail or message to exchange the product, then only we will go and collect. Still dissatified with the service.
Dont expect it from you.
Ramya
my email id is [protected]@gmail.com.
Still the product is in croma store as we dont want to collect the same damaged piece. It is in Ghod dod road(branch), Surat. With the confirmation mail or message to exchange the product, then only we will go and collect. Still dissatified with the service.
Dont expect it from you.
Ramya
The problem is resolved. They took back and we got some other product for the same.
I appreciate store manager for his support. Thank you sir.
I appreciate store manager for his support. Thank you sir.
ac 1.5
heavy sound will come by fanCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
76%
Complaints
3217
Pending
419
Resolved
2273
View all 3217 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information
Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS <CROMA> to 56677 and we will call you back.
Thank you,
Team Croma