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Electronics & Appliances
Croma

[Resolved]  Croma — cash back related issue

Address:Ahmedabad, Gujarat

I purchased refrigerator from croma store and i was asked that i will get cash back 5% within 45 days but after 60 day when i call croma care they asked for my bank details and told me if i will not give then this details then i am not eligible to avail this cash back though croma promise you to cash back at the time of purchase.I really very disappointed with this type of rubbish services which give mental stress to customer and very rude their agent and what can i do to avail my right to cashback, really very irresponsible company i have ever seen..
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Aug 12, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Comments

I purchased refrigerator from croma store and i was asked that i will get cash back 5% within 45 days but after 60 day when i call croma care they asked for my bank details and told me if i will not give then this details then i am not eligible to avail this cash back though croma promise you to cash back at the time of purchase.I really very disappointed with this type of rubbish services which give mental stress to customer and very rude their agent and what can i do to avail my right to cashback, really very irresponsible company i have ever seen..
Reply
Dear Customer,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.

Regards,
Team Croma
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    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
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    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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