Croma — Croma a Fraud company- A company of Sir Ratan Tata

rajneesh madhok

from Ludhiana, Punjab

Oct 5, 2022

Address:

Infiniti Retail Limited, Unit No. 701, 702 7th Floor, Kaledonia, Sahar Road, Andheri East Mumbai- 400 069.

Croma a Fraud company-----A company of Sir Ratan Tata.
I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer. One of the attendant said that wait in the lounge because the attendant Miss Neha has been taking lunch. After the wait of about half an hour, the said attendant came to me and introduced me to Neha and the concerned official of Croma i.e. Miss Neha told me that the said product is not available at our store so that will be booked online, for which I had already made entry online regarding booking of the product. I told her get the payment in cash from me and provide me receipt of payment. She told that the said product is available in Ahmedabad Store so it will be delivered by that Store at your home. She refused to take payment in cash. As she had not been receiving the payment and not providing cash receipt, I deposited the amount in my Saving bank account and made payment amounting to Rs 12, 240/- through my debit card on 3rd October 2022 vide transaction number 282564 at 15:43:43 and at 15:45 I received a message from from croma that Your Order[protected] of the Samsung 192 Litres 2 Star… has been successfully registered.
Nowthe drama of reputed company, a subsidiary of TATA started and received the message “Dear Customer your product E-SAMSUNG DS 192L RR19A241BGS with order no.[protected] has been confirmed and will be delivered on[protected] Regards, Team Croma. At 15: 45 P.M. it was intimated that item will be delivered. DELIVERY DATE: 9TH OCT.
Yesterday, on 04.10.2022 got message from at 15:24 Hi, You[protected] is zooming across to you. For real time updates, you can track it here https://www.croma.com/my-account/orders.
Yesterday On 04.10.2022 message received from Blue Dart/ DHL : Delivery –Arriving Soon, Croma delivery date : 11th Oct---Track Order. ---Actual drama starts from this point. ---On tracking information got: Waybill No. [protected] Status in Transit Delivery information : Pickup date 04 Oct 2022 From Gandhinagar To Phagwara Status: In transit await delivery information. Expected date of delivery: 11 Oct 2022 Reference No.SLE004EC8792940_1.
The great drama starts on the tracking record of Blue Dart: From Gandhinagar 04 Oct 2022 Time 00:11to 05 Oct 2022 Time 03:28 the product has not moved even an inch 68 hours because Gandhinagar on 04 Oct 2022 and Aslali Warehouse on 05 Oct 2022 at 03:28 and since then no further movement. The movement shown online by Blue Dart is a fake entry because Gandhi Nagar is situated at Ahmedabad and from 68 hours there is no movement of the product because the company has not delivered the product to Blue Dart because it has not having in stock but fake transactions are being conducted without movement of product. What game these E-commerce companies play is that they don’t have products in their stock and make false promises and Croma that declare regarding shipping of the product through Blue dart has not delivered the product to Blue dart and so the expected date of delivery keep on changing and the fake entries regarding tracking is being depicted online. The Shipper’s instructions and movement of product is all false. Whenever you raise the concern with Croma it has stale reply that it is Blue dart who has to deliver the product and when it will be delivered depends upon luck because the product is not in the stock of the company and that has not been delivered to Blue dart that is why there is no movement of the product. The distance covered in delivery in 68 hours is 30 Kms. What a great idea to loot public. The question is that if the product had been delivered to Blue dart then the expected date of delivery would have not been changed and in 68 hours period the product would have not moved in papers only and remain in Ahmedabad. These E-commerce companies are making fool to people. At least Amazon is a better company with whom I have good experience and whatsoever Amazon promise the said company fulfill its promise and never extend the date of delivery. Croma the subsidiary of Tata has a very bad reputation . I suggest the friends don’t ever trust on Croma. Croma Care is highly unprofessional. They don’t have regard of customer. Friends don’t shop on Croma even if you get good discount. It is better to do shopping on Amazon or Flipkart. Because Crona will snatch your peace of mind.
Rajneesh Madhok, Advocate,
B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph;[protected],[protected], E-mail: [protected]@yahoo.com

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Croma customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2022

Croma Customer Care's response Hello Rajneesh, we regret to inform you that due to technical difficulties there would be a delay in delivering your order. We really appreciate your patience in the meantime.

Oct 09, 2022

Updated by rajneesh madhok Today [protected]@croma.com 1 message No attachment 5:27 pm Re: Delivery Status // C[protected] // Tracking ID Sir, Sorry to inform you that no delivery of the product made as per reply mentioned by yourgoodself. The lackadaisical attitude adopted by the company is really awful. The customer repeatedly approach Customer Vate executives, except false promises no action and information has been provided by croma. A very bad experience to deal with Croma has been noted down, no official of croma is sincere in discharging his duties and the call made is to close the complaint without providing solution to the problem. Call made to higher official of customer care and it was promised that the product will be delivered today. Really very bad experience with Croma. Regards Rajneesh Madhok, Advocate[protected],[protected], Email: [protected]@yahoo.com Phagwara, October 9, 2022 Yesterday [protected]@croma.com 1 message Message has attachments 8 Oct Re: Delivery Status // C[protected] // Tracking ID Sir, The latest status shows regarding this Waybill [protected] Status: Contact Customer Service. Regards Rajneesh Madhok, Advocate Phagwara, 08.10.2022 On Friday, 7 October, 2022 at 05:22:41 pm IST, <[protected]@croma.com> wrote: Dear Customer, Greetings from Croma! (Delivery Status) With reference to your complaint " C[protected]" As discussed with you on call your product would be delivered to you as per your Expected date which is[protected] You can track you order on "Blue Dart" with AWB : [protected] Hence, we are closing your complaint "C[protected]'. Should you need any additional support in the interim, do feel free to call us at[protected] and we will be happy to help. Thanks & Regards, Harish | Logistics Infiniti Retail Limited | A Tata Enterprise Help Line:[protected] The Electronics Megastore Large range of brands and products |Great Prices |Exchange offers | Excellent sales staff | Superior after sales service Last week [protected]@Croma.com 1 message No attachment 6 Oct Croma a Fraud company-----A company of Sir Ratan Tata. Croma a Fraud company-----A company of Sir Ratan Tata. I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer. One of the attendant said that wait in the lounge because the attendant Miss Neha has been taking lunch. After the wait of about half an hour, the said attendant came to me and introduced me to Neha and the concerned official of Croma i.e. Miss Neha told me that the said product is not available at our store so that will be booked online, for which I had already made entry online regarding booking of the product. I told her get the payment in cash from me and provide me receipt of payment. She told that the said product is available in Ahmedabad Store so it will be delivered by that Store at your home. She refused to take payment in cash. As she had not been receiving the payment and not providing cash receipt, I deposited the amount in my Saving bank account and made payment amounting to Rs 12, 240/- through my debit card on 3rd October 2022 vide transaction number 282564 at 15:43:43 and at 15:45 I received a message from from croma that Your Order[protected] of the Samsung 192 Litres 2 Star… has been successfully registered. Nowthe drama of reputed company, a subsidiary of TATA started and received the message “Dear Customer your product E-SAMSUNG DS 192L RR19A241BGS with order no.[protected] has been confirmed and will be delivered on[protected] Regards, Team Croma. At 15: 45 P.M. it was intimated that item will be delivered. DELIVERY DATE: 9TH OCT. Yesterday, on 04.10.2022 got message from at 15:24 Hi, You[protected] is zooming across to you. For real time updates, you can track it here https://www.croma.com/my-account/ord SBI Life Insurance Ad Ad feedback Lowest premiums with SBI Life - eWealth Insurance Get Life insurance cover along with wealth creation. Choose funds of your choice with SBI life - eWealth Insurance. Premiums starting @ Rs. 2500/month Learn More Croma care 1 message No attachment 6 Oct Re: Order Confirmation[protected] Croma a Fraud company-----A company of Sir Ratan Tata. I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer. One of the attendant said that wait in the lounge because the attendant Miss Neha has been taking lunch. After the wait of about half an hour, the said attendant came to me and introduced me to Neha and the concerned official of Croma i.e. Miss Neha told me that the said product is not available at our store so that will be booked online, for which I had already made entry online regarding booking of the product. I told her get the payment in cash from me and provide me receipt of payment. She told that the said product is available in Ahmedabad Store so it will be delivered by that Store at your home. She refused to take payment in cash. As she had not been receiving the payment and not providing cash receipt, I deposited the amount in my Saving bank account and made payment amounting to Rs 12, 240/- through my debit card on 3rd October 2022 vide transaction number 282564 at 15:43:43 and at 15:45 I received a message from from croma that Your Order[protected] of the Samsung 192 Litres 2 Star… has been successfully registered. Nowthe drama of reputed company, a subsidiary of TATA started and received the message “Dear Customer your product E-SAMSUNG DS 192L RR19A241BGS with order no.[protected] has been confirmed and will be delivered on[protected] Regards, Team Croma. At 15: 45 P.M. it was intimated that item will be delivered. DELIVERY DATE: 9TH OCT. Yesterday, on 04.10.2022 got message from at 15:24 Hi, You[protected] is zooming across to you. For real time updates, you can track it here https://www.croma.com/my-account/ord September verma.[protected]@yahoo.com 1 message Message has attachments 26 Sept Hitesh Verma's Complaint Hitesh Verma's complaint rajneesh madhok 1 message Message has attachments 6 Sept Rishi rajneesh madhok 1 message Message has attachments 4 Sept Pavitar Kaura August Rajeev Sachdeva 1 message Message has attachments 23 Aug Shree Ram Filling Station Rajeev Sachdeva 1 message Message has attachments 23 Aug Electric Audit matter rajneesh madhok 1 message No attachment 16 Aug harvinder 1. No property has been inherited from fore father or is ancestral property. 2. Partition and separate possession in industries, share in properties described as industries 3. Properties described at items Nos _____are self-acquired properties and after the death of Sh. Harvinder Singh the present wife will be entitled to ___Share and further that the property described as item No. *** of Schedule *** is exclusively occupied by Satnam Singh the said property will be applied before the Revenue authorities for transfer of that property in favour of Harvinder Singh. 4. That the amount secretly utilized by Satnam Singh from the Savings account will be returned to Party No. 2, Harvinder Singh 5. That the agriculture land which is being cultivated by both Satnam Singh and Harvinder Singh jointly, after the death of Harvinder Singh the wife of Harvinder Singh will be entitled to take possession of the share of the property. 6. That Party No. 1 will be bound to pay maintenance expenditures amounting to Rs 75, 000/- till the life time of Party no. 2 being the relations between father-son, the said amount is not being paid like Permanent alimony but as a token of responsibility of son towards his father 7. Item No. ____of Schedule A, property that is the acquisition of Harvinder Singh himself and that upon his death it would be inherited in equal shares by his heirs being both children from first wife and second wife Mrs_____ and all children from second wife. 8. We all the parties are fully convinced and have agreed upon the family settlement being executed in the presence of _____. July [protected]@gmail.com 1 message No attachment 30 Jul Hi Hi Checking [protected]@gmail.com 1 message Message has attachments 30 Jul Passport requirements [protected]@yahoo.com 1 message Message has attachments 23 Jul Hari Om Gupta matter Berry, Tikku .. Rajeev 1 message No attachment 5 Jul Re: Submission of Original Documents for the Reconstitution Applicaton 1204P0215162R3 of RO/LOI SHREE RAM FILLING CENTRE[protected]th Reminder: Prayer to approve our application and intimate the shortcoming/ mistake at one stroke so that the matter can be resolved at the earliest. After two months the Erroneous application is being detected by the IOCL due to the mistaken notions. The assumptions and ideas are not being treated. Sir, the applicant is worthy person, sober in reality the detecting erroneous attitude of the department kindly be checked hence forth. Sir, 1. We had submitted the file on 16.02.2022 the said file got submitted Online. Submission of Original Documents for the Reconstitution Application 1204P0215162R3 of RO/LOI SHREE RAM FILLING CENTRE(330018). The objections whatsoever raised by you have been removed in a day and submitted the file but the objections got removed but no action on the matter had been initiated so far regarding Reconstitution application in the last five months. 2. We have submitted the documents seven times, and at every time while submitting the documents the said applicant requested to the concerned officials of the IOCL. After expiry of two months of submission of file the shortcomings are being intimated. We again request you to kindly get the matter resolved at the earliest, we are ready to pay the application fee if any. Kindly provide the list of required documents to be submitted for getting the Reconstitution application approved. The modus operendi being operated by the IOCL to raise objections after every two months of submission of application not once with new objections on every go. 3. We are submitting the file again and again because we have not been intimated the mistakes on the first run. When we remove the said mistakes and submit the file the department extract more and more mistakes/shortcomings. The law says that we have a right to know what is in our file and that if it’s inaccurate, we have an opportunity to correct the mistakes. It is irksome because the process is so slow, and we cannot read what the department has written w Rajeev Sachdeva 1 message No attachment 5 Jul Prayer to approve application 11th Reminder: Prayer to approve our application and intimate the shortcoming/ mistake at one stroke so that the matter can be resolved at the earliest. After two months the Erroneous application is being detected by the IOCL due to the mistaken notions. The assumptions and ideas are not being treated. Sir, the applicant is worthy person, sober in reality the detecting erroneous attitude of the department kindly be checked hence forth. 1. We had submitted the file on 16.02.2022 the said file got submitted Online. Submission of Original Documents for the Reconstitution Application 1204P0215162R3 of RO/LOI SHREE RAM FILLING CENTRE(330018). The objections whatsoever raised by you have been removed in a day and submitted the file but the objections got removed but no action on the matter had been initiated so far regarding Reconstitution application in the last five months. 2. We have submitted the documents seven times, and at every time while submitting the documents the said applicant requested to the concerned officials of the IOCL. After expiry of two months of submission of file the shortcomings are being intimated. We again request you to kindly get the matter resolved at the earliest, we are ready to pay the application fee if any. Kindly provide the list of required documents to be submitted for getting the Reconstitution application approved. The modus operendi being operated by the IOCL to raise objections after every two months of submission of application not once with new objections on every go. 3. We are submitting the file again and again because we have not been intimated the mistakes on the first run. When we remove the said mistakes and submit the file the department extract more and more mistakes/shortcomings. The law says that we have a right to know what is in our file and that if it’s inaccurate, we have an opportunity to correct the mistakes. It is irksome because the process is so slow, and we cannot read what the department has written whethe Re: Delivery Status // C[protected] // Tracking ID me To [protected]@croma.com 9 Oct at 5:27 pm Sir, Sorry to inform you that no delivery of the product made as per reply mentioned by yourgoodself. The lackadaisical attitude adopted by the company is really awful. The customer repeatedly approach Customer Vate executives, except false promises no action and information has been provided by croma. A very bad experience to deal with Croma has been noted down, no official of croma is sincere in discharging his duties and the call made is to close the complaint without providing solution to the problem. Call made to higher official of customer care and it was promised that the product will be delivered today. Really very bad experience with Croma. Regards Rajneesh Madhok, Advocate[protected],[protected], EmaiPhagwara,