[Resolved] Croma — Croma CRXT1131 TAB - Low quality product very poor support

Clementj

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

We purchased a Croma tab from Croma Retail Store Nungambakkam Chennai on 24th August 13 for INR 14k. Invoice No:SLF02A[protected]. On use, we realised that the product started showing up intermittent failures of touchscreen. It has been a time wasting journey back and forth to the Deprosys support center since. We took it to croma support and they reinstalled the OS and claimed that the issue was resolved. The product worked for a while and then again the touch screen started to fail. We took the tablet again to support in august before expiry of Warranty. This time, they said that some part had failed and they will need 2-3 weeks to resolve this. Everytime we call or go there, they say part is not there. It has been over 4 months of frustration in trying to get this issue resolved and Deprosys guys don't even care to respond properly. Please avoid croma products. They are cheap and its false value.

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Aug 14, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Clementj,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

captrakesh

from Mumbai, Maharashtra

mare acknowledgement does not solve the problem

Clementj

from Bengaluru, Karnataka

Complaint was resolved by Croma support. They have taken the old device and have offered to replace it with a working one. Thanks for your prompt response