[Resolved]  Croma — croma e-gift voucher : beware of fraud

Address:

Chennai, Tamil Nadu, 600033

Fraud at croma. I am an old customer of croma for 10 years. I was given an e-gift voucher for rs 2500/- with specific instructions to provide the same at billing counter at croma store or redeem online. I went to croma and after my final purchase, went for billing, but surprisingly the cashier at billing counter told that its not activated, you have to activate it by calling customer care. I called customer care at [protected], they kept me on hold for 10 min and cut the call. After third attempt, i got through to one mr sameer, spoke to him for 15 min, he informed that card is already in activation, i asked him to inform cashier at counter and handed over the phone, but the call was either deliberately cut or got cut. That person didn't had courtsey to call back. What a shame and unprofessional approach. For no fault of mine, i visit croma 24km to & fro from home and you people coolly says ' get activated and come' pathetic. I pledge never to go to croma and will issue strict advisory in my organisation to stop placing orders on croma. Actually you don't have attitude to extend help to customers else your store should have gone ahead and cleared my purchase. You people are fooling around the customers. I will put this in whatsapp, facebook and twitter for customer to be beware of croma