Croma — Croma is not fixing my faulty LED which is under warranty

Address:

C1, Nigotia Tower, opposite Hotel Central Park, City Center, Raksha Vihar, Mahalgaon, Gwalior, Madhya Pradesh 474001

Hi Team,
I have purchased Croma 32 inches LED TV on 25/Jan/2022. LED have 1 year of warranty.

Now there is some issue with LED. There are white horizontal lines on the screen. I have complaint 5 to 6 times to Croma customer care about the issue, but they are not solving the problem. Just cancelling the ticket without any reasons.

Very first complaint number: BAC131022FS00442

Date: 13th Of October

FYI: Attached the bill.

Please help.