[Resolved] Croma — Croma LED TV Part Pending Issue since 12/10/2015 - SR Order # CHN081215FS00004 | |||||
Croma LED TV with 24 months Warranty purchased on Feb 2014. stopped working abruptly on November 30th. I have raised a service request on 12/08/2015 and your service engineer visited on 12/10/2015 and mentioned some parts needs to be replaced. Its been 14 days since the issue was escalated to get parts and there is no response. I keep calling your customer service I just get the Msg I need to wait for 15 days to get an update on the part pending issue. and Customer service reps are sounding like a broken record wait for 15 days, wait for 15 days and you will get a call in 24 hours. no one bothers to call or update regarding the issue. This was not part of the Warranty document. It says if parts damaged it will be replaced. No timelines. Its only a 20 month Old product, i am surprised Croma does not have parts back up to service. I have spent about 50, 000 for buy this TV and I need a resolution as early as possible. I seriously think Croma is waiting for me get fed up of waiting and buy a new TV so that they could forget about the service. There is no escalation e-mail, there is no supervisor contact number to escalate this. Was this information helpful? | |||||
Aug 15, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||||
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Dear Customer,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
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Team Croma