[Resolved]  Croma — Croma S/AC 1.5T 5* CRC7463 PAC: Very Pathetic services

Address:

New Delhi, Delhi

This is THE worst experience that one can have from their service provider. I was under the impression that when someone has a branch name like TATA, company will have that decency to serve their customers to the extent of satisfaction. I bought a Tata croma AC from the Saket Branch, New Delhi in August, 2014 . The Ac which was delivered was defective . We raised this issue for replacement as it was a defective piece however Croma team came and just REPAIR the AC and given the assurance that no problem will arise in future. The BIGGEST MISTAKE we did ... we trusted on CROMA Again in April 2015 the defective AC reported the same problem. We lodged the same complaint . Our complaint was swinging like a pendulum from one executive to another executive and finally after 15 business days it took into consideration. The customer care team given the commitment for complete replacement however today we received the repaired defective piece again. The Ac was broken from sides and welded . Instead of giving my feedback that my complain is not resolved...team closed the request. Hope you understand the customer point view and get my product replaced. Here are my Product Details : Registered Name : Gaurav Kumar Registered Contact Number : [protected] Invoice Number :SLF02A[protected] Product Number : Croma S/AC 1.5T 5* CRC7463 PAC Date of Purchase : 29.08.2014 Complaint Number : DEL050515FS00036