[Resolved] Croma — Croma split ac | |||
I am writing this to you with sheer anger and utter disappointment which has been caused due to poor service from your company. Exactly a month ago i registered a complaint regarding fault in my split ac which i purchased 2 years ago.Initially, your so called technicians told that there was a gas leakage which they had repaired and the ac should work fine. It did for a couple of days but then again it went off and this repeated for 2-3 times. Later on, it was learnt that the condenser has gone bad and needs to be replaced. It's been 3 weeks from that day and till now no resolution has been done. Even after repeatedly calling the technicians, no one has visited to change the condenser even though it is available. To top it off, your customer care executives have the audacity to tell me that today is the last date of resolution to this service and someone would surely visit in few hours. I didn't knew that croma's staff works till midnight!! I would never had purchased your product at first if i knew the level of service you provide to your customers. I want this issue to be addressed immediately otherwise i would be forced to take other actions. Complaint ref no #del060516fs00087 Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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2 Comments | |||
Comments
Please don't provide standard response. I have been suffering from past 1 and a half month and no one is bothered to respond to the problem. Please respond asap otherwise I will be forced to go to consumer court.
Croma Customer Care's response, Apr 23, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma