[Resolved]  Croma — Delay in delivery of my order no.SLE001EC0041199

Address:411048
Website:cromaretail.com

My Order No. SLE001EC0041199. booked on 11th January and paid in full. its been 8 days now, still i have not recieved any intimation about the status of my product. Tried calling croma call centre several times and the only response i get is you will get the delievery in 7 days. I guess Croma is losing its accountability and credibility in ecommerce business.
Was this information helpful?
No (0)
Yes (1)
May 21, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Customer,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.
Regards,
Team Croma
Dear Customer,

Hope your concern has been addressed.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    3222
    Pending
    405
    Resolved
    2289
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information