[Resolved]  Croma — Delay in the refund of order against cancellation.

Address:Hyderabad, Andhra Pradesh, 500084
Website:www.cromaretail.com

Hi,

On 13th Oct 2105 i ordered Nexus 6P from CROMA online site. I cancelled my order on 15th Oct 2015.
SR[protected]
Their online cancellation was not working so through Customer Care i made it cancelled. But for just cancellation of my order i have to call 10 times and for refund initiation i called many times. They used to say we have escalated the issue within 24hrs yours request will be processed. After this i called them 4 days continously and every time i used to get same answer.

This is how they make fool of their customers. Later i came to know till today's date my Refund Initiation hasn't started.

They used to commit "Within 2hrs and 200% sir we will call you". They told me thrice but they never called me.
Very Very THIRD CLASS service from CROMA on the scale of 5 i will rate this company as 0.5 oh sorry not even its service and handling customers worth the rating as 0.5 also.

After getting Frustrated i am writing this complaint.
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May 29, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.


Sincerely,
Team Croma
I have placed an order of "Croma 3G Tablet" Croma Retail on 14th Oct. Order Number: 220933 (Ref. No.:SLE006EC0005892) After 5 days my product has not dispatched. So, I have contact the customer care they said we are processing your order so please wait for another 2 days for dispatch. After 7 days, the product is not dispatched. So, I have posted a Complaint on Twitter / Facebook Page of Croma. Then the customer care contact me 21st October onwards and said that my order has been cancelled due to technical issue. What is technical issue? The 3G tablet is Croma brand, then why should you cancelled the order. After 7 days only you can find out the technical issue? If you don't have the stock then why are you offering on this tablet? Giving huge offer on Croma Brand Products, but not shipping any product. Just making customer fool to get easy traffic for their website and keeping customers money for the month. I have asked compensation for cancelled the order without any reason. They are refused to give it and said we are refunding my amount. 21st OCT onwards my order has been cancelled. But still they are NOT returning my money? I have contact through Facebook / Twitter / CC Number. They are not replying on facebook and twitter. Customer Care person said we will make a update and call within 24 hrs. But no one is making the call. Fully fraud business. Just think how many days they will take for refund the amount! Just keeping my money for 3 weeks without any reason. Please guys don't purchase anything from CROMA, then you will get really disappointed. I need my money immediately, refund my money immediately. If you have failed then I have decided to file complaint on Consumer Court. I have recorded all the Calls of your customer care speech, facebook conversation / twitter conversation at all. Very worst service, never use croma again in the future.

http://www.consumercomplaints.in/croma-not-refunding-my-money-please-dont-buy-fr...
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.
How much more feed back does Croma need to improve?

This has become a joke.
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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