[Resolved] Croma — Dled 80cmhd crel7315 | |||||
I have purchased the above mentioned product (tv) on 16.05.2014 with two years manufacturer warranty along with two years extended warranty (totally 4 years from the date of purchase) in extended warranty no. 172934 at infiniti retail ltd, grand mall, croma show room. since my above product has been become nonfunctional i have lodged complaint in claim id no. 209829 on 14.07.2016. though the customer care staff (viz.) mr. vignesh, ms. malini at grand mall is sincere in handling the complaints, the outcome sofar is not fruitful. it is pertinent to point out that one mr. giri (teleponone no. [protected] who is handling the spare parts to rectify the complaints has said that "sir, i have sent the correspondence to get the spare part (ie.) tv board i dont know when it will arrive" if the same comes only we cant rectify your tv. otherwise you approach the dealer where you purchase". i state that for the last 17 days i am suffering mental agony due to the negligent attitude of tata products rectification staff. kindly do the needful to get the tv board or replace the tv set at your earliest to keep the confidence and reputation of indian products particularly tata products and oblige. Was this information helpful? | |||||
Aug 20, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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On 1st August the day when I was posted my complaint, a Technician of Croma visited my residence with a New Board (as he said) and tried to fix the proplem. And after some time, the same technician said that the Screen Panel also to be replaced and went away with the TV Board he brought with him for fixing the problem by saying that if the TV Board which he brought with him on that day, is fixed the complaint might be treated as resolved. And again he took the photograph of the TV front and back with his cell phone and sent the same to his higher officials by what's up about the replacement of the Screen Panel. Though 4 days has been elapsed since the last visit of the Technician of Croma, I wonder without the spare parts of the TV which has been sold two years back, how a TV company such as Croma can give a Warranty for 2 + 2 Years Extended Warranty to his customers, and the same seems to be unethical trade practice. I hope I can resolve the said issue without going to the Consumer Forum which is also more time consuming with the help of the Service bench Staff such as Malini and Vignesh and also one (Mr. Giri at Ware house of Croma at Chennai? at Infiniti retail shop of Croma at Grand Mall at Velachery. Hope the good sense would prevail.