[Resolved]  Croma Extended Warranty — Pathetic service

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Chennai, Tamil Nadu

I spent 650rs for 2+ yrs ext-warranty from CROMA for my HP AIO printer. I should not have done it, more over I lost more money chasing to get the printer fixed under CEW. Complained on Jun 19, 2014, # 133099. Regenersis from Egmore picked my printer and said, I would get a call in 48 hours. After that all went wrong. No call for 7 days, I called, they said it would take 2 more days. No call for 7+ days, I called again. They said I could come and pick the printer the next day. I went there to hear an irresponsible answer, that they had mixed up the name and the fixed printer was some one else's, and asked me to wait for a week more.40kms is a waste trip.. I called CROMA EXTENDED warranty to complain this, but it took whole day to catch them. They have a standard reply, their computers are down, need to call them again. Every time we have to repeat the whole history. After another 3 days said it was fixed, they asked me to come and pick. I double checked to confirm it was actually my printer, and went their the 2nd time. After going there, they said they don't have the driver installed so only one function can be tested.. It started getting irritating by their service, and I collected my printer and I left. Within two days, for whatever problem I dropped, it started happening. IT made lot of noise and Scanner function totally failed. REGENERSIS won't accept to pick the printer with out reregistration. I had to try calling CROMA EXTENDED WARRANTY and SMS, for three days to catch them. 3rd day the representative asked me to go again to drop in the centre After going to the center 3r time, regenersis tells me the complaint is not open. Made a call to CEW again to make them open(as usual their computers were down for the first two tries) and they said I could drop in the centre. I left dropping the printer asking them to double check the functions before calling me and left. Assuming my next call will be in 10 days and I will go their their 4th time and the printer works fine, I would have put 160kms in travel alone. 16*60 = 960rs for the fuel alone=960+650 = 1600+ rs which I spent I could have got it fixed in a place that is probably 2-3 kms from my place by spending it from my pocket.. Lesson learnt, CROMA EXTENDED WARRANTY is waste of money, effort. It actually stresses you out. Don't go for it. I may not complain CROMA in whole, but their EXTENDED WARRANTY service, is pathetic.