[Resolved]  Croma — fake commitments. order not delivered. no customer service

I had placed an order (#[protected] for croma 1 ton 3 star inverter ac (Model # crac7556) on 05/03/2020 and the delivery date was committed 12/03/2020. As per the status updated for my order on croma wesite on 06/03/2020, the order was handed over to logistics partner (Bluedart) vide awb # [protected]. I had also received invoice and delivery challan for the order. When i tracked the awb on bluedart website, it was showing no tracking. I contacted bluedart and enquired. They replied me that the order has not been still handed over to bluedart by croma. I have been making follow-ups with croma for last 5 days, still there is no rsolution from them. My order seems lost somewhere, but croma is neither accepting the fact nor arranging second delivery against my order. They have only one answer that "our special team is working on your issue".
I am still waiting to receive my order delivery. Croma can arrange delivery through their local stores nearby my city but they are also not willing for it. Seriously i have never faced such issue with any other shopping sites. I placed order for the first time on croma and faced this issue. I insist croma to deliver the order anyhow, by any means today as per the committed date or pay me the compensation for wasting my time and efforts and for blocking my money. I want the delivery today anyhow and croma must arrange delivery today through their local stores nearby my city.