Croma — Faulty Product from CROMA

manojkaushik24

from Mumbai, Maharashtra

Nov 11, 2022

Address:	Infiniti Retail Limited CIN:U31900MH2005PLC158120 Unit No. 701 & 702, Wing A, 7th Floor Kaledonia, sahar Road, Andheri(East) Mumbai 400069, India
Website:	Croma.com

Hi

I bought the washing machine from Croma.com on 20-Oct which stopped working around 27 Oct 2022. After inspection and all, they agreed to Refund the amount and issued the e-Gift card on 9th Nov 2022.

I have sent many email to them and requested to their customer care that, I don't need e-Gift card rather they should refund the amount in my Bank account.

By issuing the e-Gift card, they are compelling me to buy the product from their store only. First time I bought 3 products and all turned out to be faulty. Hence no more trust on TATA Croma.

I request Croma to cancel the e-Gift card and refund in my bank account so that I can buy from somewhere else.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 11, 2022

Verified Support

Hello Manoj, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.