[Resolved] Croma — Hitachi 1.1 ton window a/c extended warranty | |||
I had purchased this product on 12.12.09 along with an extended warranty until 11.12.12 The machine was making noise for which I lodged a complaint. This was attended to and the technician in his report, Job order # 191593 dated 17.10.15 for claim # 186007 stated that the machine fan motor needs balancing in the WORKSHOP !! He has carried out temporary repairs only. Following up, I spoke to the following in customer care 1) 22.10.15 : Radhika, who said I will get a call within 24 hours 2) 23.10.15 : Again Radhika. Was again told that I will get a call within 24 hours. 3) 24.10.15 : Amrita : Apologies and promises of action within 24 hours. 4) 27.10.15 : Rajni : More apologies and promises. 5) 30.10.15 : Zarina : The same old standard speech of forwarding the complaint and action within 24 hours. When will I get a call and the machine get repaired ??? How much more patient can a person be with this service ?? Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Dear Arun Jagtiani,
Hope your concerned has been addressed.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hope your concerned has been addressed.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma