[Resolved] Croma — Hp printer 1510-croma demanding money for defective part which is under warranty

Prashanth C

from Pune, Maharashtra

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.croma.com

Hi,

I purchased hp 1510 printer from croma indirapuram outlet in 2015, i opted fro extended warranty at that time. last month printer stopped working and i lodged a compalint with croma since the product was under warranty. after waiting for almost 1 month and sevral followups, the engineer finally visited my place, checked the part and said one part has to be replaced and demanded money from me, i told him it is under warranty but he insisted i pay else he cannot replace the part, finally he argued and left without repairing my printer. my service request number is sr[protected]. i have attached the bill receipt once again fro your reference

How can croma cheat a customer like this when the product is under warranty? what is the meaning of warranty if i have to pay for the part? pls respond...

Regards
Prashanth
[protected]

+1 photos

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Aug 7, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.