[Resolved]  Croma — It's about the refund

Address:	Kanpur, Uttar Pradesh, 208016
Website:	www.croma.com

I have ordered a voltas 1.5 ton windows ac on 16th of april and due to its non availability, it was cancel on 26th of april they do not bother to tell me. When i called to customer care then i get that information. And that was just a trailer of how croma deals with their customer. They think that it was not necessary to inform customer about the cancellation of order. Ans as i said, it was just the beginning. My actual nightmare start after cancellation. Morally if the order was cancelled by croma, then refund process should start immediately and i should get my refund in maximum seven working days. But till today (16/05/2016, after one month), i have not received my money. I have file several complaint starting from 26th april regarding my refund and every time i get single response that "sir, please give us 24 hour times, our concern team will contact you in next 24 hour" and till now more than twenty 24 hours (20 days since 1st complaint) has been passed. Hereby i am giving screenshots of all the mail that i have sent and corresponding responses. Also i was trying to attach all the audio file but it can be uploaded hence i am giving google drive link. Please follow them.

https://drive. Google.com/folderview? Id=0b4qk5kman-qequxxmzjxwxbnuuk&usp=sharing