Croma — JBL 9.1 soundbar issue

Hello,

Croma ticket number: C[protected]

I have made a purchase of jbl9.1 soundbar from Croma store on dated 7th march 2023 and got it installed. After 4 days i have noticed some issues in the soundbar like “ the soundbar is automatically getting turned ON which is not allowing rear speakers to charge. I have made several calls to Croma and JBL service center but the resolution provided by them was not 100% .

One of the technician visited my house and made a factory reset of soundbar that day i saw issue has been resolved. But from very next day the issue is getting repeated. I have contacted croma customer care and asked them to reopen my ticket. Later on no one is visiting my house to inspect the product. On daily basis i am chasing the customer support team but no resolution made by them.

I would request ASAP replacement/ refund of the product.

Attaching video bytes of the issue