Croma — Lg led 108cm 43ur8050 uhd/4k

Dear Team

We have purchased the LG Smart TV 43 Inch. Wide inv no SLA[protected] dated 22.10.23 from Croma show-room, Lower Parel Branch

But within a month I have observed white dot (( Dead Cell in the Led Panel ) on screen and the image lacks color brightness and the voice clarity also is not up to my expectation

We bought a TV on 22nd Oct and it got installed by 26th Oct.

This is to inform you that for replacement / Refund I have been following with Croma, Lower Parel Brach, ( Lower Parel Branch Manager and with their Customer Care Team Member Veronica from the 21st Nov till few days back . From last 7 days they have stop picking my call, neither responding to my email . Earlier whenever I had call I am just getting only one information that the LG is yet to revert back on this issue and we cant do anything until and unless they revert

At the time while purchasing it was only on the recommendation from Croma I had gone ahead and purchased LG instead of another Brand . Now I feel the Croma was giving the false assurance on the service of LG Brand

Please help in replacing the Model or help in refunding the amount

Sr ID : C[protected] Dated 21st Nov – Status is Closed . Without resolution
Sr ID : BOF211123FS00134 Dated 21st Nov – Status is Open
Sr ID : C[protected] Dated 24th Nov – Status is Merged
Sr ID : C[protected] Dated 24th Nov – Status is Merged
Sr ID : C[protected] Dated 24th Nov – Status is Merged
Sr ID : C[protected] Dated 26th Nov – Status is Merged

Please help in resolving the Issue