[Resolved]  Croma — Miscommunication about card expiry

Address:

Hyderabad, Andhra Pradesh, 500032

I purchased a dell laptop from croma retail. They gave me a cash back gift card worth 2500INR, which they said would take 15 days to activate once registered, i tried purchasing online with the card but there was no provision in the online portal. I called customer care and hey said their online portal is temporarily down and to try after 15 days, even after that i was not able to purchase. So i called the customer care again to ask them till when is the card valid, he asked the card number and other details and told me that the card is valid till 28 feb 2016, when i went to purchase from the store with the card the rep there said that the card is expired in december 2015 and there has been a miscommunication. i asked them what the solution is and then they sent me to the customer service cell. i went there and he said, sorry we cant do anything just forget about the money and if you want to do cash purchase you can stay else please leave. I kept asking them a solution, he pointed at a wall and said call customer care, if they give you a solution then come back!. We called customer care and explained the situation. they asked us to go back to the store to talk to the manager, we went back, and the manager sent us back outside. This was the most humiliating experience in my life! They kept pointing fingers at each other and asked us to go here and there and do that and this. but in the end the solution they gave was to forget about the money that too for their own miscommunication and carelessness.