[Resolved]  Croma — No response in extended warranty service for washing machine

Address:

Gautam Buddh Nagar, Uttar Pradesh

plz plz plz...beware of the lucrative term called "Extended warranty" for which they charge you heavy amounts. First, there will be no response if you call the customer care no. Second, you find time and go to the store, they will assure you best of the services but no body will turn up from the technical department . You wait for another weekend, go agian to the store, they will say" Sir your previous complaint is not there in the file, think we have missed it by mistake." You again get and assurance and then wait for another week. Weeks pass by. You will again visit the store, again the same thing. When you make a scene and tell them you will complaint further, then you will get a call from their technical section saying that " SOrry sir, our staff is available only between moday to friday and that too between 12:00 P.M to 4 P.M." AFTER WAITING FOR WEEKS YOU GET AN "APPOINTMENT", YOU TAKE A LEAVE AND THEN THAT GUY WILL CALL YOU 10 MINS BEFORE THE EXPECTED TIME " SORRY SIR, i WILL NOT BE ABLE TO COME TODAY. I AM BUSY AT ANOTHER SITE. YOU MAY MAKE A FRESH COMPLAINT AS NOW YOUR COMPLAINT IS CLOSED FOR THE DAY". Alas, now repeat the same procedure. and the cycle keeps going. And one more thing, try and get a complaint no. Croma never gives a complaint number, so you cannot even complaint to their higher officials. thats their trick...