[Resolved] Croma — Not getting replacement | |||
Hello sir, I have purchased WD my passport ultra from ansal g.noida store. Hard disk was not working. So i returned it on 7th day of puchase. I am not getting confirm answer from chroma representative when i will receive replaced product and whether it will be replacement or repair. They are keep on delaying date. First they told me 3rd july. Now they are saying 9th July.They are keep on giving worthless reasons like replaced product will not have box etc. I want my product replaced and on urgent bases. WD is giving two options for claiming RMA. 1) advanced replacement 2) Regular. Since i am not available G.Noida, I want advanced replacement. Very pathetic service by chroma. They can't even follow the rules. I want my product before 9th july or money back. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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