[Resolved] Croma — Not received laptop yet after 17 days of order | |||||
We have ordered Dell Inspiron 5558 from croma online on 3rd Jan 2016. There was no updates till a week after that the chain of follow ups have started. We have followed up multiple time and after 10 to 15 days we got a response saying the laptop is out of stock. Few other laptops were given as a option for replacement with low configuration and high price. At first place if the laptop was out of stock why was it in online display? We have bought it with EMI option and our 1st EMI is cut also the credit card statement is generated. Now they are insisting to cancel the order. Who will bare the processing charges of the bank.. reply to this question was they are not aware about it. Very disappointed with such a pathetic service from croma. Would spread it to max people as possible to not to buy any croma product. Was this information helpful? | |||||
Aug 13, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||||
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Invoice number - SLE001EC0041098
email id - payal.[protected]@gmail.com
contact - [protected]
email id - payal.[protected]@gmail.com
contact - [protected]
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us contact/invoice number, we will get in touch with you at the earliest.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma