[Resolved]  Croma — oneplus 6t, false promises and misleading

Hello,

I have purchase 3 one plus 6t gift cards on 29th october 2018 from south ex 2 croma branch, out of 3 i have already used 2 gift cards and shopped worth 84000.
Now when i want to use my remaining 3rd card and want to buy one plus 6t in purple color, but i am facing issues with that as shop sales person are now telling me that this gift applicable not on purple color, since its a new launch. Whereas while purchasing gift cards they said it will be applicable on any one plus 6t model /color.
Also while i was purchasing cards, croma representative told me that advantage of pre booking phone and buying cards for rs 1000 is that i will get additional 1000rs discount, bullet headphone free and also advance amount which i am paying can also be redeemable while buying phones, whereas when i went to buy phones later i was told that there was some mi-confusion from company side so now they can only now give headphones free and no as promise additional 1000 rs off offer will not be provided.
And again this time while purchasing 3rd phone i am told that they cant give headphone also since its a new color launch.
I fail to understand why every time a new policy comes in where no such thing is written on my gift card or now i was informed such while buying. From a customer point of view this is very annoying and feels like company is cheating its own customers.
Kindly help on this matter.

Thanks
Sahib
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