[Resolved] Croma — Online order not delivered for 2 months | |||||
On Nov 7th an order number SLE009CE0004326 was placed on Croma for a Convection oven. The same was dispatched by Fedex to the delivery address E1 402 Serene Adinath Apartments, Ramakrishna Salai, Mannivakkam, Vandalur, Chennai 600 048. Fedex kept the package for a month and did not deliver claiming that Chennai was under floods. Croma sent the package again on Dec 23rd but mis-sent it to Hyderabad, my credit card address. Fedex has not delivered it at Hyderabad and I have asked Croma to send it to Chennai. Repeated calls to Croma only gets the reply that the matter will be looked into. Today they said that the complaint is closed since I gave a wrong address. That is a lie. Emails sent to Croma is not being replied. I am unable to make an online complaint to Croma as the site says no order pending for me. The customer support number does not give a number for escalating the complaint. There is no link to cancel the order and get the refund on the website. Since I have no other recourse I am trying this website to see of Croma can be prevailed up on to deliver this order as soon as possible - within the next one week as they say on the website. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 3 Comments | |||||
Comments
Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Customer,
As per our update your product has been delivered. Hope your issue is resolve.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
As per our update your product has been delivered. Hope your issue is resolve.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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+91 22 6761 3600 [Support Office]
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We have received your concern. Please share your tracking number and contact details (Name, email ID and contact number) our customer care executive will revert to you.
Regards,
FedEx Express