[Resolved] Croma — Pathetic customer service and aftersales | |||||
I purchased a Samsung led 40J5300 from croma kamlanagar on Nov 13 invoice no. SLF02A[protected].The delivery was delayed and after repeated calls finally they delivered it.Now they promised it will be installed the next day but even after repeated calls they have not still installed it.I have called the customer service many times, even spoken to some manager all assured me it will be fixed in 24 hours and I will get a call back but there has been no response. Now when I called they gave a new story that Samsung guy called I didn't pickup.After shouting at the service guy still no response is given from their side.This is the worst experience, I never expected this from aa TATA company.No more purchases from Croma. Was this information helpful? | |||||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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